Contact Us
Got a question about how sweepstakes casinos work, spotted something outdated in one of our reviews, or want to flag your own experience with a platform's redemption process? We'd like to hear from you. Here's how to get in touch, and what we can (and can't) help with.
How to reach us
The best way to contact New Sweepstakes Casinos is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take a little longer during busy periods.
When you write in, it helps to include as much detail as possible — the name of the sweepstakes casino you're asking about, the state you're playing from, and roughly when you last checked its terms. Redemption thresholds, eligible states and welcome offers change often, so specifics help us track down the right answer faster.
What we can help with
- Corrections or updates to information on our site, including welcome offers, editorial ratings, or state eligibility notes
- Questions about how the Gold Coins and Sweepstakes Coins (or equivalent virtual currency) model generally works
- Feedback on a platform's redemption speed, verification process, or customer experience that you think other readers should know about
- General questions about how we approach reviewing and ranking new sweepstakes casinos
What we can't help with
We're an independent review and comparison site, not the operator of any sweepstakes casino. That means we can't access your account, process a redemption, verify your identity, or resolve a payment dispute on a platform's behalf. If you've hit a snag with an actual account — a delayed redemption, a verification hold, or a locked login — you'll need to contact that operator's own support team directly, usually through the help or support section of their site or app. Keep records of your communications, including screenshots and dates, in case you need to escalate.
If your question is about whether sweepstakes casinos are permitted where you live, we can point you to general information, but we can't give a definitive legal answer for your specific situation. Availability varies by state, some jurisdictions restrict or prohibit this model, and operators frequently change which states they serve as laws shift. When in doubt, check the operator's own terms and, if you're unsure, your state's current rules before signing up.
Before you write in, a few things worth checking first
- Read the operator's terms and conditions for redemption thresholds, identity verification requirements, and any state restrictions — most questions about delays or eligibility are answered there
- Confirm you're using the no-purchase alternative method of entry correctly if that's your concern, since legitimate sweepstakes casinos don't require a purchase to participate or redeem prizes
- Check whether the issue is time-related — verification and redemption processing can take longer during high-volume periods
If you've done that and still think something on our site needs correcting, that's exactly the kind of message we want.
A note on how we cover this space
New Sweepstakes Casinos compares sweepstakes and social casino platforms editorially — we don't process payments, hold player funds, or run promotions ourselves. Where our pages mention offers, ratings, or rankings, those reflect our own research and criteria, and commercial relationships with operators don't decide where a platform lands in our rankings. You can read more about how we operate on our About Us page, and if you'd like to understand our stance on safer play, our Responsible Gambling page covers that in more detail. Our Terms and Conditions page sets out how the site itself is meant to be used.
Getting in touch, simply
Whether it's a quick correction, a broader question about how redemption works, or feedback from your own time on a platform, email is the fastest route to a real answer. We're not able to intervene in individual account issues, but we do use reader feedback to keep our comparisons current and accurate — so if something's changed on a platform we cover, telling us helps the next reader too.